Frequently Asked Questions

📦 Shipping and Delivery

Delivery times depend on your location and the shipping method you choose. Orders are typically processed within 24 business hours after payment confirmation.

🎁 Discreet Packaging

Yes. All orders are shipped in neutral packaging, without logos or indications of the contents, ensuring your complete privacy.

💳 Payment Methods

We accept payments by credit card, MB WAY, PayPal and ATM references, depending on your preference.

🔒 Privacy and Data

We use SSL security protocols, and your data is encrypted. We never share information with third parties.

🔁 Exchanges and Returns

For health and hygiene reasons, we do not accept returns of opened erotic products. However, if there is a manufacturing defect, we guarantee an exchange within the legal timeframe.

🛠️ Warranty and Defects

If your product is defective, please contact us at suporte@lalobashops.com within 7 calendar days of receipt, sending photos or videos of the defect to expedite the analysis.

🧼 Product Care

We recommend washing with warm water and mild soap or using a toy sanitizer before and after each use.

❓ Questions about Products

On our blog, you'll find comprehensive guides for each category. If you need help, send us a WhatsApp message or email for personalized assistance.

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